Privacy Policy

PWDP Ltd (trading as Nestly Properties) is committed to protecting your privacy. This privacy policy explains how we collect, use, store, and share your personal data when you use our website and estate agency services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

PWDP Ltd is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at:

PWDP Ltd
Email: info@nestlyproperties.co.uk
Telephone: 01743 387388

We may collect and process the following categories of personal data:

• Contact information: name, email address, telephone number, and postal address provided when you register, make an enquiry, or instruct us to act on your behalf.
• Property search data: search criteria, saved properties, property alert preferences, and browsing activity on our website.
• Valuation requests: property address, property details, and contact information submitted through our online valuation tools.
• Transaction data: information relating to property sales, purchases, or lettings where we act as your agent, including financial information required for anti-money laundering compliance.
• Identity verification: copies of identification documents such as passports, driving licences, and proof of address, as required by anti-money laundering regulations.
• Technical data: IP address, browser type, operating system, and device information collected automatically when you visit our website.

We use your personal data for the following purposes:

• Providing our services: to manage property listings, arrange viewings, process offers, manage tenancies, and carry out valuations.
• Property alerts: to send you notifications about properties matching your saved search criteria, where you have opted in to this service.
• Communication: to respond to your enquiries, provide property updates, and send service-related communications.
• Legal obligations: to comply with anti-money laundering regulations, tax obligations, and other legal requirements applicable to estate agency services.
• Website improvement: to analyse how our website is used and to improve its functionality, content, and user experience.
• Marketing: to send you information about our services, market updates, and property news, where you have consented to receive such communications. You can opt out at any time.

We process your personal data on the following legal bases:

• Consent: where you have given clear consent for us to process your data for a specific purpose, such as property alerts or marketing emails.
• Contract: where processing is necessary for the performance of a contract with you, such as managing a property sale or tenancy agreement.
• Legal obligation: where processing is necessary for compliance with a legal obligation, such as anti-money laundering checks.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our website and services, provided these interests are not overridden by your rights.

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: required for the website to function correctly, including session management and security features.
• Functional cookies: used to remember your preferences such as search criteria, theme settings, and saved properties.
• Analytics cookies: used to understand how visitors interact with our website, helping us to improve its performance and content.
• Third-party cookies: our website integrates with third-party services including Google Maps (for property location mapping) and Google Analytics, which may set their own cookies. These are governed by the respective third-party privacy policies.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website, including map displays and property search features.

We may share your personal data with the following parties:

• Property portals: where you instruct us to market your property, your property details may be listed on third-party portals such as Rightmove, Zoopla, and OnTheMarket.
• Professional service providers: solicitors, surveyors, mortgage brokers, and other professionals involved in property transactions, where necessary to progress your sale, purchase, or tenancy.
• Regulatory bodies: where required by law, such as HMRC for tax purposes or the National Crime Agency for anti-money laundering reporting.
• Technology providers: trusted third-party service providers who assist in operating our website and delivering our services, under appropriate data processing agreements.

We do not sell your personal data to third parties for marketing purposes.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods include:

• Enquiry data: retained for up to 2 years after your last interaction with us, unless you request earlier deletion.
• Transaction data: retained for 6 years after the completion of a property transaction, as required by tax and anti-money laundering regulations.
• Identity documents: retained for 5 years after the end of the business relationship, in accordance with anti-money laundering regulations.
• Marketing preferences: retained until you withdraw your consent or unsubscribe from our communications.

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data, subject to our legal obligations to retain certain information.
• Right to restrict processing: you may request that we limit the processing of your data in certain circumstances.
• Right to data portability: you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and access controls limiting data access to authorised personnel only.

Your personal data is primarily stored and processed within the United Kingdom. Where data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with the UK GDPR, such as standard contractual clauses or adequacy decisions.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will take steps to delete it promptly.

We may update this privacy policy from time to time to reflect changes in our practices or applicable legislation. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113