Landlord Information

We visit your property in person and provide an accurate rental valuation based on live market data for your area. The visit is free and carries no obligation to instruct us.

• Comparable evidence from similar local lettings.
• Realistic achievable rent and expected time to let.
• Advice on anything that could improve return (furnishing, cosmetic updates, compliance gaps).
• Honest view on tenant type likely to be attracted by the property.

Your property is advertised across all the places serious tenants actually look. Presentation matters - a good listing fills a property faster and often at better rent.

• Portals: Rightmove, Zoopla, OnTheMarket and our own site.
• Photography: professional shots, floor plans, and EPC rating where available.
• Waiting list: our register of pre-referenced applicants looking in the area.
• Social & email: shared to our audience and alerts list.

We personally accompany every viewing, presenting your property professionally and answering prospective tenants' questions on the spot. We'll also feed back anything useful we're hearing - objections, comparisons with other properties, price signals.

We never hand out keys for unaccompanied viewings, and we verify ID before booking wherever the applicant is unknown to us.

Every applicant undergoes comprehensive checks before we recommend them, so you can let with confidence. A weak reference is a far bigger problem than a short void period.

• Credit check (CCJs, bankruptcy, affordability).
• Employment reference (or accountant reference if self-employed).
• Previous landlord reference.
• Right to Rent identity verification (statutory requirement).
• Guarantor checks where the main tenant doesn't meet affordability alone.

We prepare legally compliant tenancy agreements and serve all the prescribed information tenants must receive by law. Under the Renters' Rights Act, all new tenancies are periodic from day one, and the rules around notices and grounds for possession have changed significantly.

Getting the prescribed information wrong can invalidate your ability to serve notice later - we handle this so you don't need to worry about it.

Deposits must be protected in a government-approved scheme within 30 days of receipt, and the prescribed information sent to the tenant within the same window.

• Deposit collected before tenancy start.
• Registered with a government-approved scheme (DPS, TDS or MyDeposits).
• Prescribed information served on the tenant and any guarantor.
• Full documentation retained in case of end-of-tenancy dispute.

Failure to protect a deposit correctly can expose you to a penalty of up to three times the deposit, and prevent you from serving notice to end the tenancy.

A detailed schedule of condition and inventory is prepared before your tenant moves in. This is the single most important piece of evidence in any deposit dispute, so it's done properly with photographs, dated and signed by both parties.

• Condition of every room documented with photos.
• Full inventory of furniture and fittings included in the let.
• Meter readings taken at check-in (gas, electricity, water).
• Keys logged and signed for.

We coordinate the transfer of gas, electricity, water, council tax, and broadband into the tenant's name, ensuring a clean handover and that no-one ends up paying for someone else's supply.

Rent is collected in advance each month and paid promptly to you alongside a clear, itemised statement for your records and tax return.

• Monthly rent collection via standing order or direct debit.
• Same-day transfer to your nominated account on cleared funds.
• Itemised statements showing rent received, fees deducted, and net paid.
• Arrears chased promptly with proper notice served where needed.

Routine inspections are carried out at agreed intervals and a written report with photographs provided, giving you complete visibility of your property's condition. We look for maintenance issues before they become expensive, and confirm the tenant is looking after the place.

Tenants must be given at least 24 hours' written notice before any inspection, and the visit must be at a reasonable time of day.

Our trusted network of contractors handles day-to-day repairs and emergencies. We agree a cost threshold with you in advance, above which we call you for approval before work starts.

• 24/7 emergency line for genuine emergencies (gas leak, burst pipe, no heat in winter).
• Vetted local contractors - plumbers, electricians, gas engineers, handymen.
• Quotes obtained for larger jobs before work proceeds.
• Prefer to use your own tradespeople? No problem - we can work with your preferred suppliers.

We maintain ongoing communication with your tenant throughout the tenancy, handle periodic rent reviews, and serve compliant rent increase notices where appropriate.

Under the Renters' Rights Act, rent can only be increased once in any 12-month period and must be in line with local market rent. We'll advise on what's defensible and serve the correct notice on your behalf.

At the end of a tenancy we conduct a thorough check-out inspection, compare the property against the original inventory, and manage any deposit deductions fairly and transparently.

• Full check-out report with photographs and comparison against check-in.
• Fair wear and tear applied (landlords can't charge for normal use).
• Deductions agreed with tenant where possible; escalated to the scheme adjudicator if not.
• Deposit returned within the statutory timeframe.

We begin marketing well ahead of a tenancy ending to minimise void periods and keep your rental income consistent. Ideally a new tenant is lined up to move in shortly after the outgoing tenant leaves.

Tenants can now give two months' notice at any time under the Renters' Rights Act, so being ready to re-market quickly is more important than ever.